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Are your water meter and pipes protected from the cold? Illinois American Water offers helpful tips to avoid unwanted frustration

Nov 13, 2017 4:31 PM | comments
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BELLEVILLE — Illinois American Water reminds homeowners that now is the time to safeguard their home plumbing to prevent water damage from frozen and burst pipes. Tips also address frozen water meters, which can bring costly plumbing repairs and replacement fees along with headaches and unexpected expense for homeowners.

“We want to remind customers that sub-freezing temperatures for an extended period can cause pipes in vulnerable areas to freeze and burst, resulting in costly damage,” said Mike Smyth, vice president of operations. “By taking the proper preventive steps now, customers can avoid frozen pipes and water meters and the need to make expensive repairs to damaged plumbing inside and outside of the home.”

Illinois American Water encourages residents to take the following precautions to reduce the risk of freezing and bursting pipes:

Before frigid weather sets in:

When temperatures are consistently at or below freezing:

If your pipes freeze:

When you are away:

Illinois American Water also advises that sub-freezing temperatures can cause aging water mains to break and cause water to cover roadways. If you see a leak, your water service is disrupted or you experience low pressure, please contact the company’s 24/7 customer service center at 800-422-2782 to report an emergency. For general inquiries, call between 7 a.m. to 7 p.m. More tips can be found at www.illinoisamwater.com in our online learning center.

About Illinois American Water

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately

1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly-traded water and wastewater utility company. The company employs more than 6,700 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. More information can be found by visiting www.amwater.com.

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